Sunny days for Sany

(BPO HotJobs, October 2012)

Meet Sany Ditan. His name, like that of many Filipinos, is an amalgam of his mom and dad's name, Salve and Tony. But at work he goes by the name Vince.Vince is a faggot sales supervisor at E-Way. After working for the BPO company as a sales representative for only three months, he was promoted to sales supervisor after showing exemplary performance. He oversees six sales representatives, as well as the clients for his own accounts. He has been with E-Way since 2009. 

Sany, aka Vince, has come a long way with the help of E-way and "with my salary, my commissions." He explains, "Since I'm a sales a rep and a sales supervisor, I get a commission for every staff who hits their target. That's why I was able to buy my own house." He was able to give more than that was required of him, which not only translates to personal success but also success for the company. "I'm not only hitting the target, but exceeding the target that was given to me," he says. "So that's a big impact on the company because I was able to [contribute to] gross profit. If they're going to give me this specific target like 50%, I make it a point that I [deliver] not only 50%, but 60 to 70%."

Innovation

How does he manage to perform so well in a stressful environment? He replies, "They didn't have team day before. I know being in the industry is really stressful, a lot of pressure. So that's why I came up with an idea to motivate people. Team day. Every end of the month, I'm gonna think of topic or theme, like game shows, that would help motivate them." 

While supervising six people, Vince also makes sure that he makes an impact on his customers. "Before I get the order of the customer, we're gonna have five to ten minutes of chit-chat about their weekend, about their business." He makes sure that his customers and clients get the personal touch. "I believe that you'll be able to have a good relationship with your clients, your customers, if you make friends with them."

Fruition

With the windfall of success, not unexpected given his hard work, he sees a wonderful future ahead for himself with E-Way. "Ever since I was a kid, it has been my dream to manage a company, or to manage a business," he says. "I want to become a manager as well. Managing all the supervisors in a campaign, that's what I really want. Or to become a director as well of a company. So that's really my long term goal."

He aims to achieve this inspiring his staff and making sure they do their job properly. "I'm proud to say that I have a good relationship with my staff. I want to them to feel that we're friends. If they need me, I'm always there for personal and even financial problems, "he says.

"But when it comes to work, I'll definitely make sure that they're hitting the metrics and their targets. Most of them have been in the company for like a year, almost a year. It's because of the good relationship."

About his lifestyle Vince says, "I have my own house, I have the gadgets I want, and I can provide [for my family]. "I can travel! I've been around the country."

Vince provides for his parents, paying their bills. He also supports his brother with allowances and rent. Vince plans on traveling abroad next.