Balancing Act

(BPO HotJobs 14 January, 2013)

Nelissa Del Rosario is used to distance. Her husband works and lives in Singapore, and she travels everyday from their home in Pampanga to her office in Quezon City. Maybe that's why she is perfect for her job at E-Way. 

"The marketing person is Sydney reports to me," she says. "She actually sends me all the reports and I check everything before we send out marketing materials."

Nelissa, Nel for short, is the sales manager for E-Way in Quezon City. A no-nonsense kind of a woman, she has her schedule her schedule down to a science. "Schedule is 6:30 AM to 4:00 PM. I wake up around 3:00 AM and dress up fast so I won't be late," Nel says. "I have the key for the Quezon City office so I have to be early here, at least around 15 minutes earlier [than the start of workhours]." Traveling two hours everyday, she tries to balance her workload with her responsibilities as a mother. "I travel everyday because my daughter is already schooling and I have to help her at night with her homework."

Less resilient people may have opted to work someplace closer, but not Nel. She actually made a conscious decison to work for E-Way, unlike some who are forced bycircumtances to work in the BPO industry.

Multiplier

When Nel gave birth to her daughter five years ago, she stopped working for E-way for nearly three months. She worked for another company based in Pampanga where she was eventually promoted to recruitment specialist. But even if the compay was closer to home, she decided to head for greener pastures.

"I resigned because I was I was offered a job by the boss here," she explains. "I wasn't growing [professionally] , thus Eway is not in any way different in the recruitment team which is boring. You interview, you file all the requirements for all the call center agents, and then go home very late at night."

Right now she handles some 30 clients for E-way. Her decision to go back to work in Metro Manila proved to be a good decision. She was able to pay for her brother's tuition until he finished his degree in Hotel and Restaurant Management.

Nel's brother is now a chef for a cruise liner. "My brother actually followed in my husband's footsteps. He's also an HRM graduate." Alexius, Nel's husband, is a chef in Singapore.

Nel has worked for E-way for around eight years. She was a consistent recipient of the Empoyee of the Year award, bagging the title for four consecutive years. Nel is so good, E-Way decided to give others a chance and has barred her from getting any awards. "They might think that just because I'm the oldest here I always get the award," Nel equips.

For the holidays, she and her daughter joined her husband in Singapore. It was a much needed respite from her taxing schedule. With her crdentials, she could have easily landed a job in Singapore to join her husband. But her daughter is very young and Nel prefers education in the Philippines.

Plus it helps that she is enjoying her career. "So far, I'm happy with the company," she smiles.